Refund policy

Returns & Cancellations

Because every portrait is custom hand-painted from your photos, returns are not accepted for change of mind or personalized artwork once painting has begun.

If you need to cancel your order, please contact us as soon as possible. Orders cancelled before painting begins may be eligible for a refund.

If your artwork arrives damaged, incorrect, or has a quality issue, please contact us within 7 days of delivery with photos. We will gladly work with you to provide an appropriate solution, including replacement or correction where applicable.

Please do not return any artwork without contacting us first, as return instructions may vary depending on your order.

Damages and Issues

Please inspect your order upon arrival. If your artwork is damaged during shipping, incorrect, or defective, contact us within 7 days of delivery. Include clear photos of the artwork and packaging so we can resolve the issue promptly.

Refunds

If a refund is approved, it will be processed back to your original payment method. Processing times may vary depending on your payment provider.